Customer Support Center Representative Vacancy in in PT. ZTE Indonesia!!

Advertised: 13-3-08 | Closing Date: 11-4-08
PT ZTE Indonesia
PT.ZTE Indonesia as subsidiary company of ZTE Corporation is one of the
leading telecommunication solution suppliers based on China providing
total solution to telecom carriers worldwide. ZTE¢s over 26,000
employees are working in more than 70 countries and regions in Asia, America,
Europe, Africa, etc. In coping with our expansion in local market
depending on our Indonesian large project demand, ZTE is looking for
outstanding employees in Indonesia to fill in the vacant position of :

Customer Support Center Representative
Qualification:
· Has basic technical background to communicate with technical
support
· Has background with customer service center especially call
center preferred
· Disciplined and has sense of urgency
· Able to articulate correctly the problem and status of the
situation
· Good interpersonal communication
· Able to work under pressure and crisis situation, and at odd
hours
· Understand Call Management process
· Has IT working experience for at least 1 year
· Has communication industry experience is an added advantage
· Has problem management and change management related work
experience is an added advantage
· Fluency in English and Mandarin both spoken and written;
Cantonese is an added advantage.

Responsibility:
1. Act as the customer's primary interface into the call
management process and represents their interests and the Service Delivery
Centre needs to meet service commitments.
2. Responsible for any given request include:
· Handling telephone calls.
· Handling e-mail.
· Handling fax.
· Monitoring mailboxes for new e-mail (fax, and e-mail).
· Perform user confirmation on record closing.
· Act as resolving party.
3. Collecting information from the caller and recording it into
logging tool.
4. Diagnosing problems and determining the severity.
5. Referring problems to support groups.
6. Notifying the team leader of severity Emergency and Critical
problems.
7. Updating the user on the call status, and confirming with the
user that problem is fixed.
8. Making the month, quarter statistic report two part:
9. Call center month, quarter report
10. The TT(Trouble ticket) system Maintenance and report

Forward your comprehensive resume and CV in English to :

HRINDONESIA@ZTE.COM.CN

Quoting job reference code in the subject or post them to:

PT.ZTE Indonesia
MidPlaza 2, 15th floor, Jl. Jend Sudirman Kav. 10-11
Jakarta 10220, Indonesia




More detailed introduction in : www.zte.com.cn



PT ZTE Indonesia
Mid Plaza II Lt. 15 Jl. Jendral Sudirman Kav 10 - 11 Jakarta 10220.