Service Deliveryleader/Customer Service Black Belt MBA 10 yrs exp for mumbai

 

Hi All

Corporate Search is one of the leading executive search and talent hunt firm catering to FMCG/FMCD/Pharma/Mfg/Infrastructure/ITES/Financial services/Oil& Gas sectors /Petroleum at middle to senior levels .The founders are from TISS and XL alumnus with international affliations also
We have been retained to look at the foll reqt

General Manager, Customer Service, Export Div
Prefer cand MBA with 10 yrs exp /Grad with 12 – 13 yrs exp from Technical BPO/Call centre /Services sector

Location Mumbai

Sector logistics

Salary range 20-25 lacs
Role:
Driving Customer Satisfaction and Core Operations. Driving/Participating in large Change Management interventions
•Strong Operational and Process Skills.
•Strong Leadership, Conflict-Resolution and Coaching/Mentoring Skills
•Efficiency in SDL
.standardization and process compliance.
•Sense of urgency and result orientation – •
.Business, market and customer understanding.
•Good communication and Change Management skills.
•Cross functional business knowledge
•Day-to-day Data/MIS analysis and effective decision making skills.

Knowledge of 6 Sigma/Black belt implementation a must
Excellent Academic & Intellectual skills are called for

Only SL cand will be intimated

Please email detailed cvs with a brief background and current ctc to

KalpanaGandhiChhatriwala
Director (TISS alum)

corporatesearch@vsnl.net

cell 9820053879

Cand may connect with us on
http://www.linkedin.com/in/kalpanagandhi62