ITIL Foundation Course

Dear Sir / Madam,

Greetings from ECI/SGI,

We are pleased to offer a 3 DAYS FOUNDATION COURSE ON ITIL® V3 for you / the members of your organization.

Note: We offer the on line exam on the 3rd day. However this is optional.

Exam can be taken anytime on line or at a Prometric center.

We can conduct the course in your office if you have a batch of

Minimum 15 persons.

COURSE DESCRIPTION

This intensive 3-day course is instructor led classroom session leading to ITIL Foundation V3 Certification This course is an intensive interactive session that positions professionals to understand the ITIL way of service management. This associated exam is required for entry into the future ITIL Version 3 certifications.

The ITIL Version 3 best practice is composed of five core disciplines:

Ø Service Strategy

Ø Service Design

Ø Service Transition

Ø Service Operations

Ø Continual Service Improvement

Course Contents

Ø Overview of ITSM in context of an organization

Ø Overview – ITSM, ITIL® and ISO20000

Ø ITSM Roadmap for organizations

Ø Overview of ITIL® modules:

Ø Review of Sample questions

Ø Preparation for the exam

Why get Certification? The certification signifies that the holder of the certificate has an understanding of Best Practice for IT Service Management that can be applied immediately at some level.

Ø Worldwide Recognized Certification.

Ø Certification will lay the groundwork for a career road map.

LEARNING OBJECTIVES

Deliverables at the end of this course could be able to:

Ø Identify and understand the key principles and concepts of IT Service Management.

Ø Identify and understand the benefits of implementing ITIL in an organization.

Ø Identify and understand the Service Management processes and how they map to the Service Lifecycle.

Ø Identify and understand the basic concepts and definitions related to the Service Lifecycle.

Ø Identify and understand the activities and roles involved with the Service Lifecycle.

Ø Identify and understand the relationship of each component of the Service Lifecycle and how they map to other components.

Ø Identify and understand the factors that affect the effectiveness of the Service Lifecycle.

Ø Understand the relationship between the various Service support and Service delivery processes, concepts, impacts, techniques, their benefits and challenges in implementation

Ø Understand the major deliverable, roles, tasks and responsibilities expected from service suppliers, clients, managers and staff.

Ø Understand the changing trends and adapt quickly to new requirements and market developments. Use IT to get a competitive edge.

Ø Prepare for ITIL® foundation certification.

Ø Can appear for ITIL® Foundation Certification exam.

WHO SHOULD ATTEND?

Ø IT Management

Ø IT Support Staff

Ø IT Consultants

Ø Business Managers

Ø Business Process Owners

Ø IT Developers

Ø Service Providers

Ø System Integrators

PREREQUISITES:

Ø None, although a familiarity with IT service delivery will be beneficial.

Take Away’s

Ø Course content manual

Ø 300 Exam Questions

Ø ITIL Certification (optional) subject to passing.

TRAINING DETAILS

Duration:
3 Days

(Exam can be taken on 3rd day or anytime on line or at a Prometric center

Dates:
June6,7,8
June 20,21,22
June 27,28,29
July 4,5,6
July 11,12,13

Location: Mumbai.

Lotus Suites Andheri East
Delhi

Hotel Qutab, Hyderabad

Hotel Central Court, Chennai

Hotel Ramada Raj Park, Bangalore

Hotel Bangalore, Intl.

NOTE: Trainings are currently offered in the US, Middle East and India

Batch Size: Average 15

Fees: Training Rs.21,000 + 12.36% (Service Tax) = Rs. 23,595.60/-

(Includes Courseware + Lunch & Refreshment) Certification cost Approx Rs 7000/- extra and can be paid directly by you.

Optional V2to V3 Bridge course on 4th Day@Rs9000/-

Course Reschedule Policy:

We will strive to conduct the course as planned, but reserves all the rights to reschedule or cancel the course without assigning any reason.

Course Fees Refund Policy:

Full refund shall be given only if request for cancellation is received 7 working days prior to the commencement of the course. Rules are subject to change without notice.

Instructors: -

All our Instructors are ITIL Certified. Any available Instructor will deliver the course.


Our Lead Instructor’s Profile:-

Mr. Ashwin Chaudhary is ITIL V3 Foundation Certified, ISO 27001 Lead Auditor, PMP, CISA, CGEIT (ISACA)

and is an MBA(IT). Has more than 20 years of experience in the IT Industry. He has worked Internationally

In various projects including Fortune 100 companies Citigroup in the US.

REGISTRATION DETAILS:-

Request you to kindly go through the details and let us know of your interest in participating / nominating your team for the same.

You may confirm your participation by completing the registration and payment formalities using the registration form. Kindly confirm if you are planning to take the exam on the last day so that arrangements can be made.

You may request a copy of the form by email. As seats are limited, we recommend, that you register at the earliest.
For Confirmations & Registrations,

Please contact: - Ms. Priya +91 98694-36685 or email priya@eciindia. com.

Deposit it in our ICICI bank account number 000405010341

base branch Nariman Point Mumbai account name ECI International or

Make checks/ Demand Drafts payable to e.com InfoTech India ltd. Send them to 74 Whispering Palms,

Lokhandwala Township Kandivli (East) Mumbai 400101

Looking forward to your participation.

About US:-

E.com InfoTech India ltd( ECI) is a company listed on the Mumbai Stock Exchange ( BSE) headquartered in Mumbai,

India and a fully-owned subsidiary in the US namely Stellar Global Inc(SGI) We have an impressive track record

of providing services and solutions to some of the leading names in Banking and Finance, Insurance,

Manufacturing, IT /ITES Services, Healthcare, Logistics and Government. We are also partners

For IBM for the Tivoli suite of products.

About ITIL:-

Information Technology is today recognized as a critical enabler and key differentiator for business success.

CEO’s, CIO’s today, are under greater pressure than ever before to produce verifiable business outcomes that help your organization achieve and sustain high performance. This pressure comes from all sides. For the CEO is challenging IT to contribute demonstrably higher shareholder value. The CFO is seeking real and differentiated returns on IT investments. The COO is looking to IT to reduce operating costs and make the business more effective. And all of them want IT to help them run a high-performance business. What is also needed is an approach that addresses the other pressure points, by building IT's strategic relevance and credibility across the business. To do this, ITILv3 both expands and elevates ITIL's focus from processes to outcomes

Why ITIL

Ø ITIL® is the only consistent and comprehensive documentation of best practice for IT Service Management.

Ø The ethos behind the development of ITIL® is the recognition that organizations are becoming

Ø Increasingly dependent on IT in order to satisfy their corporate aims and meet their business needs.

Ø It is a worldwide used & accepted approach to IT Service Management

Ø ITIL® is supported by the globally recognized professional certification from ISEB and EXIN

Ø ITIL® framework has been foundation for ISO/IEC 20000 certification - the world's first international standard for IT Service Management

Ø ITIL® framework has been adopted by leading global organizations including Procter and Gamble, IBM, American Express, Shell, HSBC, Microsoft, Xansa, Wipro, Infosys and many others.

About the ITIL Foundation Exam:

Duration : 1 hour

Format: Objective type questions exam.

EXAM Location: Any computer with Internet and a Proctor or any Prometric center.

Total questions: 40 nos.

Passing criteria : 26 correct answers

Note: - No negative marking - We will provide the ITIL® Foundation courseware for the participants.

Preparation for the EXAM

We will provide the ITIL® Foundation courseware for the participants. This courseware covers every aspect of ITIL® foundation course in a comprehensive manner. We provide sample exam question papers and mock

Exams are conducted to the participants to maintain maximum passing rate in every batch. The preparation

Covers the entire ITIL® foundation curriculum in a comprehensive manner. This is followed by discussions

on the answers and the rationale document for each answer is shared with each participant