Customer Service Agent - Puchong

Description

1)   Handling incoming calls

2)   Update SPIRIT on every calls handled for history purpose

3)   Monitor RTM monitoring tools – Send number for suspend & Send number for activation

4)   Follow up cases (Respond time 1 hour)

5)   Checking email

6)   Follow up Call to customers (Respond time 1 hour)

         - Checking customer balance

         - Checking transaction status

         - Top up for customer

         - Follow up cases in SPIRIT & Webcare

         - Escalation to Operation Team (eg: system error, etc.)

If you have the desire to achieve and look forward for high commission scheme job, contact us at 03- 2282 5392 or email your resume to talent@serimahligai.com