Responsibilities:
· Ensure that customers' feedback (via emails, faxes and letters) is attended to according to standards set. Co-ordinate with the relevant stakeholders to investigate and respond to customers.
· Building an effective relationship with existing and potential customers. Identify and qualify opportunities for cross selling Basis Bay's product and solutions to generate business and increase profitability.
· Identify and highlight issues that impact our policies, processes and procedures to the Service Improvement team for the necessary changes/improvements.
· Prepare reports, charts and other documents at regular interval of time.
· Responsible for all internal databases. Maintain and update records in CRM system accurately and in accordance with data protection requirements.
Requirements :
· At least a SPM certification.
· 1 year experience in Customer Service environment preferred. Fresh graduates are encouraged to apply.
· Pleasant personality with good customer service orientation.
· Excellent interpersonal skills.
· Excellent spoken and written communication skills.
· Excellent knowledge of PC software – Windows, Excel, Word, PowerPoint.
· Independent and able to work under minimal supervision.
· Able to perform in a fast-paced environment and work well under pressure.
Interested applicants please submit complete resume with details on academic qualifications, past working experience, availability, current & expected salaries, contact telephone no. and a scanned photo by email to: suzy@serimahligai.com for an interview consideration. Only short listed candidates will be notified.
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