| Seri Mahligai is a Human Capital Solutions Specialist, offering Recruitment and Outsourcing solutions to our multinational & local clients.
Our clients are seeking for dynamic individuals to join their expansion and grow together to achieve greater heights.
Are you the right candidate for this job?
Helpdesk Team Leader
(Kuala Lumpur) Responsibilities: - To provide technical know how and input to more complex issues and will plan and schedule work and supervise a small team on a day to day basis ensuring quality, productivity and system availability objectives are met.
- Undertake more complex tasks within the team and provide technical support/ advice to others.
- Ensure that all out of line operational issues are escalated in accordance with company technical escalation process.
- Ensure the delivery of cost effective and quality services in line with our contractual obligations thereby achieving high levels of customer satisfaction.
- Review and report on the performance of the team, identifying resource requirements where appropriate.
- Communicate relevant information to the team.
Requirements: - Minimum diploma/degree level qualification in an IT related subject with minimum of 3 years working experience in Helpdesk role.
- Excellent verbal and written English.
- Possess excellent interpersonal skills & provent team leader skill.
- Good knowledge in administration of Microsoft Windows 2000/2003/XP.
- Good knowledge in Microsoft Active Directory Administrative and Microsoft Exchange Administrative .
- Proven knowledge and competency of LAN/WAN protocols and services: TCP/IP, DNS and DHCP.
- Experience with Backup Software and SMS/SCCM.
- Experience with Citrix, VPN, VNC & Lotus Notes.
- Proven knowledge of ITIL (ITIL Foundation Certification).
- MCSE/MCP certificate is added advantage.
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