Monday, 16 April 2012

Telecom Job | Saudi Arabia | VAS/SMSC Service Engineer//Ericsson| Relevant Exp Only

Dear Friends
Sorry if this does not apply to you, Current Live Requirements at Saudi Intelligent solutions. Please submit your resume to  
Position: VAS/SMSC Service Engineer //E

Location:  Saudi Arabia

Job Description: See the below description


SMSC Service Engineer - VAS Job description



VAS Service Engineer is responsible for the overall Quality of Service, performance data, SLA and KPIs in the Operations Centre. The responsibilities cover the following:

·         Real time monitoring of Service and Network quality and capacity. Analyse and reporting of Service and Network quality.

·         Initiate Service and Network improvements and optimisation activities.

·         Initiate temporary Service and Network reconfigurations, if performance is not satisfactory.

·         Drive tool development for delivery and management of new services.

·         Analyse failure trends and identify chronic failures.

·         Provide performance data and determine impact of service problems on service performance.

·         Provide optimum use of the existing Networks.

·         Recommend service redesign


Main activities:

The main activities are the following:

·         Set up the performance measurements and quality thresholds from statistics and CDRs

·         Compile and analyse the performance data both in real time and trend analysis

·         Ensure that management tools have the functionality to support the operational processes

·         Ensure ongoing service and network performance meets specified criteria

·         Notification of performance degradation and suggest reconfigurations to improve service

·         Suggest reconfigurations based on market, customer and service requirements

·         Liasing with customer relations management

·         Liasing with service and network planning and development in the developing of the plans for extensions and changes of services or the network

·         Recommendations that initiate Service- and Network- Configuration

·         Performance failure trend analysis to find chronic failures

·         Recommend service re-design to avoid service quality problems or capacity problems


Technical Competence:

·         Hands on experience of SMSC & OMG Logica CMG (Acision) system administration and O&M tasks

·         Hands on experience / Excellent knowledge in Anti-Spam Acision (Open mind)

·         Hands on experience / Good Knowledge in Generic Billing Gateway (GBG)

·         Hands on experience / Good Knowledge in Message Plus (M+)

·         Good Knowledge in CMS operations

·         Good Knowledge in HP-SMSC / Mbalance (Tekelec) operations

·         Knowledge in other VAS services and Network- Configuration

·         Knowledge in IP


Required education and experience:

·         The Service Engineer should have a degree in Electrical Engineering/ Telecommunication Engineering/Computer Science/Computer Engineering or equivalent.

·         Have a minimum 3-4 years of experience in Operation and Maintenance.

·         Experience within Datacom and Telecom Networks


Submit CV directly to

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