Seri Mahligai is a Human Capital Solutions Specialist, offering Recruitment and Outsourcing solutions to our multinational & local clients. Our clients are seeking for dynamic individuals to join their expansion and grow together to achieve greater heights.
Helpdesk Analyst (Level 1)
MYR 3500 (Max)
(Kuala Lumpur - Plaza Sentral & Jln Sultan Ismail)
Responsibilities:
- Answers calls within stated time guidelines.
- Analysis and interprets client inquiries to ascertain and solve issue.
- Provides accurate and creative solutions to client problems meeting all pre defined quality measurements.
- Escalates calls within stated guidelines.
- Provides information, advice or instruction in response to client inquiries.
- Provides a high degree of client satisfaction in all work undertaken.
- Receives and records client inquiries and processes paperwork/systems relevant to client queries.
- Liaises internally to enable client queries to be answered and problems solved.
Requirements:
- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma or Professional Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
- At least 1 year(s) of working experience in the related field is required for this position.
- Preferably Junior Executives specializing in Technical & Helpdesk Support or equivalent.
- Ability to work on shift environment is mandatory
- 20 Full-Time positions available.
- Fresh graduates are encourage to apply.
- Applicants should be Malaysian citizens or hold relevant residence status.
If you interested, kindly email your resume to talent@serimahligai.com
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