Job Oppurtunity as Technical Support Officer Thai Speaking

 

Position title: Technical Support Officer (Thai Speaking)

 

Company: MNC It company

 

Location: Bayan Lepas, Penang

 

Position Status: 1-year contratc renewable

 

Salary: RM2500 + entitle for OT

 

Working Hour: Monday – Friday (9am -6pm)

 

Job role:

1.     Diagnosis & problem solving, via telephone and email support for computer systems & software systems within standard time frames.

2.     Escalation of issues to the Customer Care Consultant/or Call Center Manager in order to resolve the issue to the customer's complete satisfaction.

3.     Maintain accurate call logging and tracking into Helpdesk database.

4.     Follow up on all cases logged to ensure every case is closed within standard time frames

5.     Possess excellent communication skills and the ability to work with diverse range of people with varying levels of technical understanding and ability in international environment.

6.     Have strong understanding and technical ability for both PC environment and applications.

7.     Good disciplines to follow company policies, Call Center procedures.

 

 

If you interested, kinldy email your resume to talent@serimahligai.com

 

www.serimahligai.com