We have an opening as Sr. Service Delivery Manager - Operations with one of our clients. The detailed job description is below:
Company Profile: A Leading Global BPO.
As a Sr. Service Delivery Manager - Operations, the incumbent will be responsible for all activities related to the projects handled by him and will include:
- Scheduling of Staff, Resources along with MPA.
- Optimising resources with respect to cost & utilization.
- Plan, implement & monitor deliverables for the team reporting to him
- Ensure team performance through tasks assigned to SDM's & Team Managers.
- Reviewing & evaluating assigned deliverables for the team periodically.
- Coordinate with other departments for smooth implementation of work
- Responsible for maximizing revenue & minimizing cost.
- One point contact with Client with respect to Operations Department.
- Responsible for project launch & stabilization, needs to allocate resources & set processes.
- Responsible for Daily Operational Reports.
- Conduct meetings with SDM's & other team members.
- Responsible for morale & motivation of the staff.
- Periodically inspect & review performance of his projects.
- Set up MIS systems & analyse them for trends-to ensure higher productivity.
- Responsible to train & create growth opportunities for Sub - ordinates.
- Ensuring appropriate labeling and classifying information assets within the department
- Ensure appropriate measures are taken to safeguard information within the department
- Complying with all ISO 9001 and ISO 27001 security policies and procedures as laid down by the organization
- Report security incidents
Desired Candidate Profile:
Graduate / Post graduate with 5+ years experience in operations (preferably from recoveries).
- Leadership skills (should have handled a team size of 100+ people)
- Strong interpersonal & Management skills.
- Ability to work & communicate with people across organizational units.
- Strong analytical skills with problem solving ability.
Incase of interest, please contact Rachita Saini at +9899030073 or email resumes at email@example.com
Thanks & Regards,
| Consultant | Clearway Advisors
| D- 41, Lower Ground Floor | Hauz Khas | New Delhi - 110016 | India
| Tel : 011-46010087 | Mobile : +91 989-903-0073
firstname.lastname@example.org | www.clearwayadvisors.com