Friday, 25 June 2010

Opening as Sr. Service Delivery Manager - Operations


We have an opening as Sr. Service Delivery Manager - Operations with one of our clients. The detailed job description is below:


Company Profile:  A Leading Global BPO.


Location: Mumbai


Job Description: 

As a Sr. Service Delivery Manager - Operations, the incumbent will be responsible for all activities related to the projects handled by him and will include:


  • Scheduling of Staff, Resources along with MPA.
  • Optimising resources with respect to cost & utilization.
  • Plan, implement & monitor deliverables for the team reporting to him
  • Ensure team performance through tasks assigned to SDM's & Team Managers.
  • Reviewing & evaluating assigned deliverables for the team periodically.
  • Coordinate with other departments for smooth implementation of work
  • Responsible for maximizing revenue & minimizing cost.
  • One point contact with Client with respect to Operations Department.
  • Responsible for project launch & stabilization, needs to allocate resources & set processes.
  • Responsible for Daily Operational Reports.
  • Conduct meetings with SDM's & other team members.
  • Responsible for morale & motivation of the staff.
  • Periodically inspect & review performance of his projects.
  • Set up MIS systems & analyse them for trends-to ensure higher productivity.
  • Responsible to train & create growth opportunities for Sub - ordinates.
  • Ensuring appropriate labeling and classifying information assets within the department
  • Ensure appropriate measures are taken to safeguard information within the department
  • Complying with all ISO 9001 and ISO 27001 security policies and procedures as laid down by the organization
  • Report security incidents 


Desired Candidate Profile:


Graduate / Post graduate with 5+ years experience in operations (preferably from recoveries).


  • Leadership skills (should have handled a team size of 100+ people)
  • Strong interpersonal & Management skills.
  • Ability to work & communicate with people across organizational units.
  • Strong analytical skills with problem solving ability.


Incase of interest, please contact Rachita Saini at +9899030073 or email resumes at


Thanks & Regards,


Rachita Saini 

| Consultant | Clearway Advisors
| D- 41, Lower Ground Floor |  Hauz Khas  |  New Delhi - 110016 | India
| Tel : 011-46010087  |  Mobile : +91 989-903-0073   |

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