Opening as Sr. Service Delivery Manager - Operations

 

We have an opening as Sr. Service Delivery Manager - Operations with one of our clients. The detailed job description is below:

 

Company Profile:  A Leading Global BPO.

 

Location: Mumbai

 

Job Description: 

As a Sr. Service Delivery Manager - Operations, the incumbent will be responsible for all activities related to the projects handled by him and will include:

 

• Scheduling of Staff, Resources along with MPA.
• Optimising resources with respect to cost & utilization.
• Plan, implement & monitor deliverables for the team reporting to him
• Ensure team performance through tasks assigned to SDM's & Team Managers.
• Reviewing & evaluating assigned deliverables for the team periodically.
• Coordinate with other departments for smooth implementation of work
• Responsible for maximizing revenue & minimizing cost.
• One point contact with Client with respect to Operations Department.
• Responsible for project launch & stabilization, needs to allocate resources & set processes.
• Responsible for Daily Operational Reports.
• Conduct meetings with SDM's & other team members.
• Responsible for morale & motivation of the staff.
• Periodically inspect & review performance of his projects.
• Set up MIS systems & analyse them for trends-to ensure higher productivity.
• Responsible to train & create growth opportunities for Sub - ordinates.
• Ensuring appropriate labeling and classifying information assets within the department
• Ensure appropriate measures are taken to safeguard information within the department
• Complying with all ISO 9001 and ISO 27001 security policies and procedures as laid down by the organization
• Report security incidents 

           

Desired Candidate Profile:

 

Graduate / Post graduate with 5+ years experience in operations (preferably from recoveries).

 

• Leadership skills (should have handled a team size of 100+ people)
• Strong interpersonal & Management skills.
• Ability to work & communicate with people across organizational units.
• Strong analytical skills with problem solving ability.

 

Incase of interest, please contact Rachita Saini at +9899030073 or email resumes at rachita@clearwayadvisors.com

 

Thanks & Regards,

 

Rachita Saini 

| Consultant | Clearway Advisors
| D- 41, Lower Ground Floor |  Hauz Khas  |  New Delhi - 110016 | India
| Tel : 011-46010087  |  Mobile : +91 989-903-0073  
rachita@clearwayadvisors.com   |  www.clearwayadvisors.com