Wednesday, 19 August 2009

Requirement for Technical Support Engineer

We have an immediate requirement for Technical Support Engineer Team Leader:
• Maintain front-line contact with users to resolve specific problems
• Respond to all customer questions and concerns with clear communication and excellent service
• Research problems to find simple and effective solutions
• Work with Level 2/CCE teams to resolve critical problems.
• Write technical support FAQ's and other documents to enable users to troubleshoot their own problems
• Review documentation and provide feedback based on customer experiences
• Identify recurring problems and resolve them
• Suggest ways to improve and upgrade processes and products .Able to work flexible hours to support global customers.
• Experience with Unix (Red Hat) or similar OS environment.
• Experience in system networking.
• Experience working with MySQL.
• Experience with Unix scripting.
• Excellent time management and communication skills, especially telephone skills
• Self-motivation with a proactive, resourceful approach to problem solving
• 2+ years of technical support, technical consulting, presales, or technical account management experience preferred.
• Knowledge of SIP, SS7 is advantageous.
• Knowledge of Java, HTML/JavaScript is advantageous.
• B.S. in Computer Science or equivalent or Diploma holders with relevant experience
• Duration: Full-time
If you are interested, please forward your resume in MS Word to stating
-Years of Experience
- Current & expected salary
- Status in Singapore
- Availability
We would appreciate, if you could refer others who are looking out for this position.
Thanks and Regards
HR Team
Amarsons Consultancy
iHub, # 02-75,
9, Jurong Town Hall Road
Singapore – 609 431
Tel: (65) 65646196 Fax: 65649801 HP: 9651 2631

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